Customer Success Manager

Role Overview

The Customer Success Manager will provide support to restaurant partners throughout their entire life cycle, from onboarding to retention, to ensure a world-class experience and opportunities for business growth. The role is essential to the success of our customers and requires a deep understanding of the restaurant and online food ordering industries. The team is a diverse, global group working to help customers meet their business goals through creative problem-solving and data-driven insights.

What You Will Do

The Customer Success Manager will be responsible for a growing portfolio of restaurant accounts, focused on order growth, retention, upsell opportunities, and referrals. They will educate restaurants on the product offering, proprietary technology, and benefits, work with Sales and Onboarding teams to bring new partners live, and track key success metrics and KPIs.

Why It Might Be a Fit

The ideal candidate is a passionate person with 3+ years of experience in a Restaurant Success or Account Management role, with a deep understanding of the restaurant and online food ordering industries. They should be data-driven, detail-oriented, and patient, with excellent communication and problem-solving skills.

Requirements

• 3+ years experience in a Restaurant Success or Account Management role
• 3+ years experience with the restaurant industry (in tech or restaurant operations)
• Deep understanding and knowledge of the restaurant and online food ordering industries
• Experience with CRM service tools (e.g., Salesforce, Hubspot)
• Data Driven, Detail Oriented, and Patient
• Clear and efficient communicator with excellent listening skills
• Strong problem solver who takes pride in finding solutions and helping customers

Benefits

• Strong & Competitive Compensation Package
• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Flexible Work Environment
• Responsible Paid Time Off Policy