Customer Success Manager (CSM) – SaaS Startup

Role Overview

We’re hiring a Customer Success Manager (CSM) to own and shape the customer experience from onboarding through long-term success. This is a highly visible, high-impact role with direct influence on retention, satisfaction, and expansion.

What You Will Do

As a CSM, you’ll play a pivotal role in ensuring customers achieve real outcomes with the platform. You’ll work closely with Product, Engineering, and Leadership, acting as the main point of contact for customers while helping build the foundation of the entire customer-facing function.

Why It Might Be a Fit

This is a career-defining opportunity—we expect to build the customer success organization around this role. You’ll have direct influence on retention, satisfaction, and expansion, and you’ll work closely with smart people to help shape a category that’s still being defined.

Requirements

• 5+ years of experience in Customer Success within a B2B SaaS environment
• Exceptional command of English (written and spoken); able to communicate complex ideas clearly and confidently
• Strong technical aptitude with the ability to understand and explain complex systems
• Experience using CRM and Customer Success tools (e.g. HubSpot, Salesforce, or similar)
• Excellent communication, relationship-building, and stakeholder management skills
• Strong problem-solving and critical-thinking abilities
• Solid understanding of SaaS business models
• Experience onboarding, training, and supporting B2B customers
• Familiarity with PRM platforms or partnership-driven products is a strong plus

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Stock options
• Flexible work schedule
• Remote work