Role Overview
As a Senior Customer Onboarding Specialist at Scotch, you’ll own the end-to-end onboarding experience for new customers, serving as their primary point of contact from contract signing through successful go-live.
What You Will Do
Deliver exceptional customer service through proactive, timely communication, clear expectation-setting, and consistent follow-through on customer commitments.
Why It Might Be a Fit
We’re looking for someone who takes complete ownership of their work, anticipates customer needs, and follows through on every commitment.
Requirements
- 4+ years of experience in customer onboarding, software implementation, technical account management, or a similarly high-touch, customer-facing role
- Exceptional customer service skills
- Outstanding organizational and project management skills
- Excellent written and verbal communication skills
- Demonstrated ownership and accountability
- Exceptional attention to detail
- Strong technical aptitude and troubleshooting skills
- Experience with POS systems, payments technology, retail operations, or other hardware/software implementations
- Familiarity with POS hardware, including receipt printers, barcode scanners, payment terminals, and cash drawers
Benefits
- Competitive equity package
- Comprehensive medical, dental, and vision coverage
- Unlimited flexible PTO
To apply for this job please visit job-boards.greenhouse.io.
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