Channel Partner Success Manager (APAC Markets)

Role Overview

As a Channel Partner Success Manager, you will build and nurture strong relationships with agency teams and users, helping them to leverage Semrush Enterprise for maximum impact. You will be responsible for ensuring our agency partners know how to use Semrush to deliver value for their clients.

What You Will Do

Your day-to-day responsibilities will include driving high agency retention and renewal rates, collaborating with customer stakeholders to create and link key workflows within their agency services to the business value Semrush drives, and ensuring Channel Partners can clearly see the performance of their client work within the platform.

Why It Might Be a Fit

To succeed in this role, you will need 7+ years of experience in Customer Success, consulting, agency services, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space. You will also need to be able to build strong relationships with different levels, including C-suite executives and marketing teams, and have a deep understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.

Requirements

• 7+ years of experience in Customer Success, consulting, agency services, or a related role
• Proven track record of building strong relationships with different levels
• Proven experience creating customized success plans
• Excellent problem-solving skills
• Strong communication skills
• Deep understanding of digital marketing technologies
• Ability to manage a large book of business
• Experience with upselling customers and generating qualified leads
• Ability to use customer data to provide insights and drive decision-making

Benefits

• Unlimited PTO
• Health insurance
• Travel insurance
• Employee Assistance Program
• Employee Resource Groups
• Paid parental leave
• Relief Fund