Senior Technical Customer Success Manager (Veza)

Role Overview

The Senior Customer Success Manager is responsible for the end-to-end success of a defined portfolio of enterprise customers. This role carries direct accountability for customer outcomes, including executive alignment, realized business value, platform adoption, renewal readiness, and expansion identification.

What You Will Do

Serve as the accountable leader for the health, trajectory, and commercial posture of each assigned customer. Establish clear success criteria and align internal execution accordingly. Drive customers from deployment to durable operational reliance.

Why It Might Be a Fit

This is a leadership-caliber individual contributor role, deployed against a limited number of accounts to enable deeper executive engagement and measurable customer outcomes.

Requirements

• 8+ years managing complex enterprise customers within Identity Access Management (IAM)
• Experience within Identity Governance & Administration (IGA) is strongly preferred
• Background in Cybersecurity is a requirement of the role
• Demonstrated ownership of large, multi-threaded accounts with executive visibility
• Proven experience driving renewals, expansion, and long-term customer value
• Strong business and financial acumen with the ability to connect adoption to ROI
• Executive-level communication skills and presence
• Comfortable operating in ambiguous, high-stakes environments
• Track record of proactively identifying risk and driving resolution
• Identity/Security Domain
• Experience supporting identity, security, governance, or other mission-critical enterprise platforms is required

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or other retirement plan
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Equal opportunity employer
• Accommodations for candidates with disabilities