CRM Manager – Iberia & Greece / High Luxury Brand / Madrid

Role Overview

The CRM Manager will develop and implement CRM and clienteling strategies across Spain, Portugal, and Greece, ensuring consistency with the brand’s global objectives. They will monitor and analyze clienteling KPIs and performance, drive initiatives to strengthen client relationships, and support retail teams in adopting CRM tools and practices.

What You Will Do

Develop and implement CRM and clienteling strategies, monitor and analyze KPIs, drive initiatives to strengthen client relationships, and support retail teams in adopting CRM tools and practices.

Why It Might Be a Fit

The ideal candidate will have excellent command of English and Spanish, previous experience in CRM, clienteling, or customer relationship management, strong analytical skills, and excellent organizational and communication skills.

Requirements

• Excellent command of English and Spanish
• Previous experience in CRM, clienteling, or customer relationship management
• Strong analytical skills
• Excellent organizational and communication skills