Sigma Computing is seeking an Enterprise Customer Success Manager to join their team. The role involves building and maintaining relationships with customers, guiding them in optimizing the use of the Sigma Computing platform, and developing strategies to maximize Net Dollar Retention. The ideal candidate has 7+ years of experience in customer success, account management, or consultative roles in the SaaS, analytics, or business intelligence industry.
Requirements
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
- 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
- Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
- Strong analytical skills with a proven ability to solve complex problems using data.
- Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
- Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
- Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
- ETL experience
- Experience implementing production business intelligence solutions
- Startup experience
Benefits
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
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