Customer Success Manager – SMB

We are looking for a strategic, commercially-minded Customer Success Manager to own the end-to-end post-sales lifecycle for our SMB segment.

Requirements

• 2+ years of experience in a customer-facing role within a SaaS organization
• Commercial Track Record: Proven success meeting or exceeding retention and revenue growth targets
• SaaS Acumen: Deep understanding of SaaS subscription models, customer lifecycle management
• Tech Stack & Data Literacy: Familiarity with CRM systems (e.g., Salesforce) and customer success platforms

Benefits

• 5 weeks of vacation
• Birthday day off
• 3 sick days
• Multisport
• Top-tier Hardware: MacBook Pro M3, dual monitors, standing desks
• Team Events: Regular team-building activities, monthly birthday celebrations with cakes and drinks, baking Thursdays and happy hours
• Equity: Share in Similarweb’s success
• Career Growth: Explore any path – leadership, switching teams, or upskilling through coaching and learning programs