Account Manager, SMB

Role Overview

The SMB Account Manager will manage a portfolio of ~150 SMB customers, proactively hunting for upsell and cross-sell opportunities while ensuring strong renewal outcomes. This person will run structured account reviews, spot workflow gaps, and position additional products or plan/user upgrades that deepen customer value. Success requires strong time and calendar management to balance a high-volume book of business while maintaining enough depth to uncover meaningful commercial plays.

What You Will Do

Run structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases. Prospect within a ~150-account book by booking discovery conversations and identifying upsell / cross-sell opportunities. Manage renewal cycles end-to-end, including pricing, negotiation, and contracting.

Why It Might Be a Fit

Someone who thrives in a fast-paced environment and loves uncovering, shaping, and delivering customer value. A proactive operator who’s comfortable running multiple deal cycles at once across 150 accounts and knows how to create momentum with busy operational stakeholders.

Requirements

• Strong prioritisation and time management
• Experience in SaaS sales environment
• Growth mindset: Can receive feedback and change behaviour
• Great collaborator: Easy to work with and iterate ideas with

Benefits

• Competitive, performance-based remuneration
• Equity options – own a piece of what you’re helping to build
• 20 days paid annual leave, plus sick, carer’s, and compassionate leave
• Parental leave – 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
• Learning & Development – professional growth budget and transparent career plans
• Employee Assistance Program (EAP) – for confidential counseling, mental health support, and life resources
• Laptop and home office setup budget
• Flexible work – remote and hybrid options, plus the ability to work from anywhere for several weeks each year
• Community & Connection – weekly catered lunches, global offsites, and “Life Story” sessions
• Sydney HQ perks – rooftop garden, wellness centre, showers, and cycle storage in Haymarket