Customer Operations Manager

Role Overview

Join Smartbox as a Customer Operations Manager to lead and develop a newly integrated Customer Operations function, shaping how the company manages customer journeys and ensuring customers receive exceptional service.

What You Will Do

You’ll combine operational leadership with a passion for developing people and improving processes, overseeing the end-to-end customer operations journey and identifying opportunities to simplify processes and improve visibility.

Why It Might Be a Fit

This role offers the chance to make a lasting impact on business performance and customer experience, with a collaborative and supportive culture, hybrid working, and opportunities to grow and lead.

Requirements

• Proven leadership experience within customer operations, supply chain, logistics or operational management
• Strong understanding of customer order fulfilment and operational processes
• Experience using ERP systems to support operational performance and efficiency
• Excellent organisational, planning and prioritisation skills
• Strong communication and stakeholder management skills
• Strong analytical and problem-solving capability, with confidence using data to inform decisions
• Experience leading, motivating and developing teams
• A continuous improvement mindset, with a track record of delivering positive operational change
• Commercial awareness and a strong focus on delivering excellent customer outcomes

Benefits

• Hybrid working and flexibility
• Strong benefits package
• Wellbeing support
• Opportunities to grow, lead, and shape future products