Customer Success Manager (B2C) (m/w/d) | 100% remote

We are looking for a Customer Success Manager (B2C) to manage a stable customer base of over 2,000 customers, ensuring they have a consistently positive experience with our service and products.

Requirements

• Manage a stable customer portfolio (B2C)
• Support with legal issues (no legal advice required)
• Identification and solution of problems
• Proactive support and accompaniment of customers
• Consultation on suitable solutions and services
• Close cooperation with Legal and Back Office Team
• Strong communication skills
• Self-responsibility and entrepreneurial thinking
• Experience in dealing with customers
• Ability to remain sovereign in difficult situations
• Target-oriented work with focus on customer satisfaction

Benefits

• Additional attractive performance-based bonus model
• Clear career development opportunities
• Modern workplace with strong focus on automation and AI
• 100% Remote