Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you’ll own and grow relationships with customers across the region, helping them get more value from their digital advertising and the Smartly platform. You’ll combine customer relationship management, digital advertising expertise, and commercial thinking to solve challenges, improve campaign outcomes, and identify opportunities for growth.

What You Will Do

Manage and develop a portfolio of customer accounts, building trusted relationships through regular communication and a strong understanding of their business and advertising goals. Advise customers on their digital advertising strategies, helping them address challenges related to campaign performance, budget scaling, operational efficiency, and platform adoption.

Why It Might Be a Fit

We’re looking for someone with experience managing and developing B2B customer relationships, a consultative approach to customer success, and strong communication and relationship-building skills.

Requirements

• Experience managing and developing B2B customer relationships, ideally within SaaS, digital advertising, marketing technology, or an agency environment.
• A consultative approach to customer success, with the ability to understand business challenges and translate them into practical solutions.
• Strong communication and relationship-building skills, including the ability to explain complex concepts clearly to different audiences.
• Commercial awareness and the ability to identify opportunities to grow customer relationships and product adoption.
• An interest in digital advertising and technology, with the curiosity to build deep knowledge of Smartly’s products and the wider advertising ecosystem.
• Professional spoken and written English and fluency in Portuguese.
• Willingness to travel for customer meetings, conferences, and industry events when needed.

Benefits

• An Inclusive Global Culture
• Global Impact
• Focus on Wellbeing
• Comprehensive Rewards
• Flexible Hybrid Workplace