Senior Manager Loyalty and Partnerships

Role Overview

Leads the Loyalty & Partnerships function, owning the loyalty program as a product-led retention and monetization engine while building the commercial partnership network that makes membership genuinely valuable.

What You Will Do

Owns the end-to-end loyalty program strategy, defines and tracks core KPIs, partners with Product and Tech to shape the loyalty product roadmap, leads quarterly program reviews, and designs and executes member engagement campaigns.

Why It Might Be a Fit

Requires 6+ years of progressive experience in loyalty program management, partnerships/BD, or commercial strategy, with at least 2 years at a senior or lead level, and experience owning or co-owning a loyalty, membership, or rewards program.

Requirements

• 6+ years of progressive experience in loyalty program management, partnerships/BD, or commercial strategy
• Direct experience owning or co-owning a loyalty, membership, or rewards program
• Proven track record in B2B partner acquisition
• Experience leading a team of 3–6 people
• Full sales cycle ownership
• CRM discipline: Salesforce, HubSpot, or equivalent
• Hands-on experience running multi-channel outbound
• Strong written and verbal English
• Arabic fluency is a significant advantage for Qatar and GCC market access

Benefits

• Global Vibes – Collaborate with a worldwide crew
• Brain Boosters – Learning budgets, access to courses, and tools for your growth
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops
• Great Place to Work Certified
• ISO 9001:2015 and ISO 45001:2018 certifications
• Diversity Isn’t Just a Buzzword – Fairness and inclusion are the foundation of everything we do