Role Overview
The Customer Success Manager owns the business side of enterprise accounts in US & EMEA, building and maintaining trust with senior client stakeholders, and leading the commercial cycle from qualification to closing.
What You Will Do
The role involves building and maintaining trust with senior client stakeholders, owning renewals, identifying and qualifying upsell and cross-sell opportunities, and turning project data into business narratives.
Why It Might Be a Fit
This role is a strong fit for someone who enjoys owning both the relationship and the revenue, building executive trust, and running the full commercial cycle themselves.
Requirements
- at least 5 years of experience managing enterprise client portfolios in B2B SaaS
- personal ownership of the full sales cycle
- managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level cadence per account
- qualified and run long, complex cycles with a structured methodology
- built and sustained direct relationships with Directors and C-levels over 12 months or more
- worked with US & EMEA based enterprise clients and international stakeholders
- spoken and written English at a C2 level
Benefits
- Annual day package
- Holiday bonus under the Syntec collective agreement
- Edenred meal vouchers (€8/day, 50% covered)
- Leeto platform
- Equipment provided: laptop, headset, monitor, and remote-work accessories depending on need
- 50% coverage of public transport and Alan health insurance
To apply for this job please visit jobs.smartrecruiters.com.
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