Customer Operations Executive

Role Overview

The Customer Operations Executive serves as the primary point of contact between Vestech Energy and its clients following project handover. This role focuses on project communication, client management, and reporting, as well as customer experience and satisfaction.

What You Will Do

Monitor project timelines, prepare project progress reports, handle client enquiries, maintain clear communication with clients, drive customer satisfaction initiatives, conduct customer experience surveys, and support customer retention and engagement strategies.

Why It Might Be a Fit

The ideal candidate is customer and service-oriented, energetic, and enthusiastic about interacting with people. They should be able to work independently and autonomously, handle multiple tasks simultaneously, and possess strong communication skills.

Requirements

• Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma in any field (Engineering field is an added advantage)
• Bahasa Malaysia, English language proficiency
• Mandarin speaking is an added advantage
• Computer literate with good knowledge of Microsoft Office
• Strong communication skills
• Customer Service, Team player, self-motivated to learn, effective communicator, and patient