Revenue Operations Manager – Retention & Expansion

Role Overview

As the Revenue Operations Manager for Retention & Expansion, you will own the strategic operationalization of SoSafe’s post-sales organization, maximizing Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by building frameworks, data, and intelligent automations.

What You Will Do

You will be responsible for defining, documenting, and overseeing the end-to-end process for our Renewal Managers team, standardizing deal qualification, risk mitigation touchpoints, and digital contracting workflows in Salesforce and DocuSign.

Why It Might Be a Fit

You will have direct exposure to executive leaders and have a large, visible impact on our profitability journey, working with a modern infrastructure and a highly collaborative group of operations professionals and GTM engineers.

Requirements

• 5+ years of professional experience in Revenue Operations, Customer Success Operations, or Growth Operations within a B2B SaaS environment
• Strategic Maturity: Proven experience directly leading an operational focus area
• Tech Stack Expertise: Advanced, hands-on experience with Salesforce (SFDC) and a leading revenue forecasting/analytics platform
• Automation & Next-Gen GTM: A strong familiarity with modern data enrichment and orchestrators
• SaaS Metrics & Analytical Rigor: Deep fluency in calculating and optimizing NRR, GRR, Expansion Velocity, and Churn cohorts

Benefits

• Flexible hours
• 33 vacation days
• Access to Open Up
• Corporate discounts
• Virtual events
• Collaborative team activities
• Opportunities for local meet-ups
• Tech equipment
• Referral bonuses
• Dog-friendly HQ

Tagged as: Forecasting, Salesforce