Role Overview
The Customer Success Manager is responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level.
What You Will Do
Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s), drive continuous service improvement, and educate clients about S&P Global Market Intelligence’s capabilities.
Why It Might Be a Fit
The ideal candidate will have a positive, proactive attitude, exceptional listening and articulation skills, and experience in consultative sales or a client-facing role.
Requirements
- Strong MS office (Word, Excel, PowerPoint) skills
- Working experience in financial services industry and/or in a sales/account management role
- Knowledge of CRM systems (such as Salesforce.com, SalesLoft) or research platforms
Benefits
- Health & Wellness
- Flexible Downtime
- Continuous Learning
- Invest in Your Future
- Family Friendly Perks
- Beyond the Basics
To apply for this job please visit spgi.wd5.myworkdayjobs.com.
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