Role Overview
The Senior Customer Success Manager will lead proactive and innovative customer engagement initiatives, cultivate strong relationships with power users and key stakeholders, and develop specialization in key industry verticals or customer segments.
What You Will Do
The role involves driving user adoption and product usage growth through targeted campaigns, webinars, and one-on-one engagements, analyzing and evolving customer profiles within Salesforce, and capturing and synthesizing client feedback to influence product roadmaps.
Why It Might Be a Fit
The ideal candidate will have a positive, proactive attitude, exceptional listening and articulation skills, and experience in a consultative sales or client-facing role.
Requirements
- Strong MS office (Word, Excel, PowerPoint) skills
- 3-5 years work experience
- Positive, proactive attitude and ability to work well in teams
- Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
- Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
- Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
- Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations
Benefits
- Health & Wellness
- Flexible Downtime
- Continuous Learning
- Invest in Your Future
- Family Friendly Perks
- Beyond the Basics
To apply for this job please visit spgi.wd5.myworkdayjobs.com.
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