Starlink Customer Success Manager, Africa

Role Overview

As a Customer Success Manager, Africa, you will own a book of existing reseller customers and be responsible for growing the business with them. You will build strong commercial relationships, identify opportunities to expand their use of Starlink, and work through the issues that stand in the way of growth.

What You Will Do

Own assigned Africa accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact. Hit revenue targets on time by tracking readiness, shipments, activations, and payments.

Why It Might Be a Fit

This role requires experience owning a defined book of business with accountability for customer health and revenue, supporting customers on a technical product or service, and professional fluency in English (written and spoken).

Requirements

• Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
• 5+ years owning a defined book of business with accountability for customer health and revenue
• 5+ years supporting customers on a technical product or service
• Professional fluency in English (written and spoken)

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Stock options