Customer Success Manager

Role Overview

We are seeking a Customer Success Manager to own relationships across a portfolio of SaaS customers and help them achieve measurable value throughout their journey.

What You Will Do

You’ll partner with customers to define success goals, guide onboarding and adoption, lead regular check-ins and partnership reviews, and use product usage and customer health data to spot risks and recommend next steps.

Why It Might Be a Fit

You’ll have 2-5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role, and experience with enterprise SaaS or EHS, sustainability, or product stewardship software is a plus.

Requirements

• 2–5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role
• Experience with enterprise SaaS or EHS, sustainability, or product stewardship software
• Strong communication and interpersonal skills
• Passion for technology and willingness to learn SaaS products deeply
• Problem-solving mindset with the ability to manage multiple tasks and priorities
• Experience with CRM or CSP tools (e.g., Salesforce)
• Bachelor’s degree or equivalent experience

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Retirement Plan with Company Match
• Life and Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Paid Time Off and Holidays
• Flexible Working Schedule

Tagged as: Salesforce