Customer Success Manager

Join Sprig as a Customer Success Manager, where you’ll partner with a diverse portfolio of fast-growing companies to drive measurable impact and help them achieve their business goals.

Requirements

• 1–3 years of experience in Customer Success, Account Management, or a related client-facing role (SaaS experience preferred)
• Results-Oriented: A proven track record of meeting or exceeding retention and expansion targets within a dedicated book of business.
• Analytical Mindset: Comfortable using data and product usage metrics to ‘tell a story’ and provide proactive recommendations to customers.
• Agile Communicator: Strong presentation and communication skills, with the ability to build rapport quickly and influence stakeholders at the Manager and Director levels.
• Process-Driven: Highly organized with the ability to manage multiple priorities and accounts simultaneously without letting details fall through the cracks.
• Collaborative Spirit: Experience working cross-functionally with Sales, Product, and Support teams to solve customer challenges and drive platform improvements.
• Adaptability: Thrives in a fast-paced, ‘builder’ environment and is excited about helping refine Mid-Market success strategies as Sprig scales.

Benefits

• Competitive Salary
• Competitive Employee Equity
• 401K Program
• Medical, Dental, and Vision Benefits
• FSA/HSA Benefit
• $175/month Commuter Benefit
• Additional Wellbeing Benefits
• Flexible Paid Time Off
• Paid Parental Leave
• Professional Development Stipend
• Hybrid Office Policy
• Lunch and dinner daily
• Company Sponsored Social Events