Account Specialist (Sales Operations)

Role Overview

The Account Specialist fulfils a central role within the support teams and is an expert in the field with a thorough understanding of all Sales Operations processes and workflows while working autonomously with minimal supervision.

What You Will Do

Support sales planning, reporting, new, and renewals, work with sales to plan, drive, and track quarterly and yearly renewal closure, including large renewal management, prepare and report renewal planning, scenario planning, forecast risk, challenges, and advise/take action on potential risks.

Why It Might Be a Fit

The role of an Account Specialist is vital to the business and has a direct impact on customer satisfaction, the account support role is continuously enhanced by team training and by facilitating personal development.

Requirements

• Bachelor’s Degree
• Professional experience in customer service, sales operations, or an e-commerce setting
• Experience in commercial processes, including legal alignment, sales cycle, and customer engagement activities
• Proficiency with the MS Office Suite, particularly MS Excel
• Knowledge of CRM (customer relationship management) & contracting system, including Salesforce
• Time and Project management experience
• Stakeholder relationships management skills
• Proactive, solution-driven approach

Benefits

• Medical, Dental and Vision
• 401(k) with company match and contribution
• Hybrid office working policy, Summer Hours, and paid time off
• Flexible Spending and Commuter programs
• Multiple Life insurance options
• Disability coverage
• Tuition Assistance
• Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
• Employee Assistance Program
• Family-friendly benefits and a variety of employee discounts
• An array of Employee Social Networks