Customer Success Manager

As a Customer Success Manager at SQUIRE, you will drive post-sale customer health through proactive account management, ensuring product adoption, identifying upsell and cross-sell opportunities, and reducing churn across your book of business.

Requirements

• 2+ years of experience in Customer Success Management, ideally within a SaaS or technology-driven environment.
• Proven success managing a high-volume, one-to-many customer portfolio, with a focus on retention, renewals, and customer satisfaction at scale.
• Experience supporting and growing SMB customers, with a strong understanding of their goals, challenges, and buying behavior.
• Skilled in relationship management and conflict resolution, with the ability to de-escalate complex situations while maintaining trust and professionalism.
• Strong empathy, active listening, and communication skills; calm, resourceful, and confident under pressure.
• Ability to travel within the US and Canada as needed (approximately 10% annually).

Benefits

• Base Salary ($70,000 – $78,000)
• Variable Compensation (20%)
• New hire stock grant
• 100% employer paid medical, dental, and vision insurance for you and your dependents
• 401K plan with company contribution
• Generous PTO and Parental Leave policies