Customer Success Manager

Role Overview

We are seeking an experienced, high-energy, on-site manager to lead the daily activities of the Call Center team. The Customer Success Manager is responsible for planning, directing, coaching, and measuring the customer service and logistics team.

What You Will Do

The ideal candidate will have demonstrated ability to coach and inspire a team, previous phone system management experience, quick adaptability, and a positive and consistent leadership presence.

Why It Might Be a Fit

The right candidate will possess effective communication skills, the drive to achieve personal and team goals, and a calm, decisive approach to problem-solving.

Requirements

• High personal integrity and desire to serve others.
• 3+ years of customer service, customer relationship, or call center experience.
• 2+ years of management or supervisory experience.
• Strong verbal and written communication, organization, and project management skills, with the ability to meet deadlines and work as part of a team.
• Demonstrated ability to prioritize competing needs, make timely decisions, and adjust quickly as the day changes.
• Strong problem-solving instincts and the ability to identify what needs immediate attention versus what can wait.
• Experience with MS Office Suite and data accuracy; database/CRM management experience preferred.
• Enthusiastic about solving problems, providing excellent service, and serving others.
• Exceptional organization, time management, attention to detail and follow-through.
• An energetic, initiative-taking personality that thrives in a fast-paced, goal-driven environment.
• Ability to remain composed and provide direction when call volume, staffing challenges, scheduling changes or unexpected issues create competing priorities.
• A dependable, patient, and diplomatic personality who understands how to diffuse conflict and convey empathy.

Benefits

• Outstanding compensation and benefits
• Tuition reimbursement
• Ongoing training
• 401(k) with an amazing company match
• The opportunity for career growth
• Much more!

Tagged as: CRM Administration, Project Management