Sales Operations Coordinator

Role Overview

The Sales Operations Coordinator will serve as the operational backbone of the sales department, owning order processing, CRM administration, and reporting, while also supporting lead generation and business development efforts. The role requires strong organizational skills, attention to detail, and excellent written and verbal communication skills. The Coordinator will work cross-functionally with Sales, Marketing, Production, and Accounting, and act as a trusted point of contact for both internal team and customers around the world.

What You Will Do

The Sales Operations Coordinator will be responsible for serving as the primary point of contact for sales administrative tasks, including quote preparation, sales order processing, backlog logistics, and monthly reporting. The Coordinator will also communicate with customers regarding delivery timing, late shipments, and shipment tracking, and will maintain and update customer records, kit quote templates, price matrices, pricing, and product descriptions across sales systems.

Why It Might Be a Fit

The ideal candidate will have excellent organizational skills, a high level of attention to detail, and strong written and verbal communication skills. The Coordinator will also need to be able to manage multiple priorities and deadlines in a fast-paced, cross-functional environment, and will have experience working with ERP and CRM systems, preferably Salesforce.

Requirements

• Excellent organizational skills and a high level of attention to detail
• Experience working with ERP and CRM systems (Salesforce preferred)
• Strong written and verbal communication skills, including comfort communicating directly with customers
• Ability to manage multiple priorities and deadlines in a fast-paced, cross-functional environment
• Proficiency with Microsoft Office (Excel in particular)
• A curious and continuous-learning mindset, demonstrated through thoughtful questions, openness to new perspectives, and a drive to improve processes and outcomes
• Experience in sales operations, sales support, order processing, or a related administrative role, preferred

Tagged as: CRM Administration, Excel, Salesforce