Role Overview
The Customer Success Manager will be a critical part of our Customer Experience team at Stay AI. The mission of this role is to provide an exceptional ongoing strategy and recommendations to our customers as they get started with subscriptions and grow their programs.
What You Will Do
Have a deep focus on Customer Satisfaction. Continuously monitor and enhance the customer experience by proactively identifying and addressing any issues or opportunities for improvement.
Why It Might Be a Fit
Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.
Requirements
- 3+ years of experience in customer success working with enterprise level accounts, ideally in a SaaS environment
- Experience working within digital marketing and preferably within the Shopify ecosystem
- Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work
- Effective collaboration skills as this role works with other teams including Sales, Operations, Product, and Customer Success
- Ability to research, analyze and provide solutions to newly identified issues
- Excellent communication skills via phone, video conference and email
- Curious and eager to learn
- You are adaptable to change and have comfort with ambiguity at an early stage startup
- Previous experience with retention marketing is not required but preferred; bonus points if you’ve worked with Klaviyo, Postscript, or Attentive
To apply for this job please visit jobs.ashbyhq.com.
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