Implementation & Enablement Manager, Strategic Accounts (North America)

Role Overview

You’ll work with our largest strategic accounts in North America, owning everything that turns a signed contract into confident, active users: structured onboarding, adoption training, and responsive support in the client’s time zone.

What You Will Do

Support pilots at strategic accounts, run end-to-end onboarding, design and deliver training, provide high-quality support, build enablement assets, and feed voice-of-customer insight to Product and Client Success.

Why It Might Be a Fit

This role is for someone who wants to be in the room, enjoys client-facing work, and has experience delivering training to senior professional audiences.

Requirements

• 3-5+ years in B2B SaaS implementation, onboarding, or enablement and training
• Experience delivering training to legal professionals, or to a comparably senior professional audience
• Working knowledge of how legal or professional services teams operate
• Confidence presenting live and running training that changes how people work
• Genuine interest in teaching and in technology, and satisfaction in watching a client actually get value from a product
• Strong project discipline across multiple concurrent accounts
• Empathy for sophisticated users with varying tech comfort
• Clear written communication and documentation habits
• Willingness to travel regularly across North America, including at short notice
• Right to work in the United States
• LegalTech or professional services SaaS experience
• Experience building training curricula or knowledge bases
• Familiarity with CRM and CS tooling (HubSpot, Salesforce, Intercom, Zendesk)

Benefits

• Competitive salary
• Performance-based bonus
• Generous PTO policy (25 days standard)
• Healthcare (medical, dental, vision)
• 401(K)
• Flexible working (remote work and business travel)
• Learning & Development budget
• Opportunity to join a dynamic, early-stage startup