Director of CRM and Sales Systems

Role Overview

The Director of CRM and Sales Systems leads the strategy and operation of Switch’s CRM and sales technology ecosystem. This role owns the Salesforce roadmap, CRM governance, sales systems strategy, and data quality. The Director will lead the team responsible for CRM administration, systems support, data operations, and user enablement. The work will help Sales and other go-to-market teams use reliable systems, processes, and data to manage performance and support revenue growth.

What You Will Do

The Director will set the strategy, roadmap, governance, and priorities for Salesforce and the broader CRM and sales systems environment. This includes leading and developing the team responsible for CRM administration, sales systems, data operations, support, and user enablement. The Director will partner with Sales leaders to improve sales processes, pipeline management, forecasting, reporting, and productivity.

Why It Might Be a Fit

The ideal candidate will have 12+ years of relevant experience in CRM, sales operations, revenue operations, business systems, or a related field, including extensive management experience. The candidate will have significant experience managing Salesforce or a comparable enterprise CRM platform and strong knowledge of B2B sales processes, pipeline management, forecasting, and sales performance.

Requirements

• 12+ years of relevant experience in CRM, sales operations, revenue operations, business systems, or a related field, including extensive management experience
• Significant experience managing Salesforce or a comparable enterprise CRM platform
• Experience leading and developing CRM, business systems, technical, or analytical teams
• Strong knowledge of B2B sales processes, pipeline management, forecasting, and sales performance
• Experience translating business requirements into scalable systems and business processes
• Experience with CRM data governance, data quality, reporting, analytics, and system integrations
• Experience leading cross-functional systems initiatives from requirements through implementation, adoption, and improvement
• Clear written and verbal communication skills, including the ability to translate between business and technical teams

Benefits

• Generous benefits package
• Flexibility and remote opportunities
• Career stability and growth
• Industry leading designs
• A culture of karma