Talkdesk is pioneering a new era of Customer Experience Automation (CXA) and is seeking a People Operations AI & Automation Manager to bridge People strategy and technical execution.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- 5 years of progressive HR experience with 2+ years in a shared services or operations role
- Demonstrated success leading process improvement and operational excellence initiatives
- Experience with low-code AI platforms to develop bespoke solutions
- Strong proficiency in HRIS systems (Workday preferred)
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization
- Exceptional organizational and time management skills, with the ability to handle multiple priorities and meet deadlines
Benefits
- Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
- Retirement Benefits: 401(k) plan
- Paid Time Off: uncapped paid time off program, subject to manager approval and consistent with business needs
- Paid Holidays: 14 paid holidays each year
- Paid Sick Leave: uncapped paid time off, subject to manager approval and consistent with business needs
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