Director, Digital Marketing Strategy & Operations

Role Overview

As Director, Digital Marketing Strategy & Operations, you will set the direction for a strong digital operations COE that improves guest experience at scale. You will guide the leaders of Digital Operations, Product Content, Digital Marketing Strategy, Project Management and QA to work as one connected system, using guest signals, business priorities and operational data to shape better digital actions.

What You Will Do

Core responsibilities include digital experience operations & scale leadership, guest experience, digital marketing & content strategy, team development & leadership, and cross-functional & global engagement.

Why It Might Be a Fit

The ideal candidate will have 12+ years of experience in digital retail, e-commerce, site merchandising or digital operations, with experience building scalable operating models or Centres of Excellence, and 8+ years of people leadership experience.

Requirements

• 12+ years of experience in digital retail, e-commerce, site merchandising or digital operations
• 8+ years of people leadership experience
• Strong understanding of digital experience operations, product content, digital marketing execution, QA, launch readiness and performance measures that improve guest experience
• Proven ability to lead in a global, matrixed environment, align senior partners, remove barriers and drive decisions across business, product, technology, marketing and operations teams
• Track record of leading transformation, automation and process improvement that increases speed, quality, consistency and operational scale