Customer Experience Associate

Role Overview

As a Customer Experience Associate, you will work in a fast-paced environment, processing financial transactions, understanding customer needs, and providing excellent customer experience. You will be part of the frontline of TD Bank, building deep and long-lasting relationships with customers.

What You Will Do

Your day-to-day responsibilities will include processing financial transactions, responding to customer concerns, achieving assigned goals, and promoting banking solutions. You will also help build a positive, diverse, and equitable work environment.

Why It Might Be a Fit

We are looking for an all-around champion who can understand customer needs, exercise discretion in confidential matters, and provide excellent customer experience. If you are a dynamic communicator with established customer experience skills, this role might be a fit for you.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented
• A dynamic communicator with established customer experience skills

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs