Customer Experience Associate

Role Overview

As a Customer Experience Associate, you will be the frontline of TD Bank, building deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions. You will understand customer needs and identify opportunities to promote products and services, while ensuring a positive customer experience.

What You Will Do

Your responsibilities will include processing financial transactions, understanding and determining customer needs, responding and resolving customer concerns, achieving assigned goals and business objectives, and delivering quality customer experiences.

Why It Might Be a Fit

We are looking for a go-getter who can exercise initiative and be accurate and detail-oriented, with strong administration, organizational, planning, and time management skills. You will be a dynamic communicator with established customer experience skills, able to connect with different people in a calm, courteous, and effective manner.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning, and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail-oriented
• A dynamic communicator with established customer experience skills

Benefits

• Dental insurance
• Vision insurance
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs