Role Overview
The Customer Experience Associate will process financial transactions, understand and determine customer needs, and respond to customer concerns. They will also achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
What You Will Do
The role involves processing financial transactions, understanding customer needs, responding to customer concerns, and promoting banking solutions. The successful candidate will also be responsible for delivering quality customer experiences and recommending operational improvements.
Why It Might Be a Fit
The ideal candidate will be a dynamic communicator with established customer experience skills, able to connect with different people in a calm, courteous, and effective manner. They will also be a go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
Requirements
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills
Benefits
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
To apply for this job please visit td.wd3.myworkdayjobs.com.
Follow us on social media