Customer Experience Associate

Role Overview

As a Customer Experience Associate, you will work in a fast-paced environment, processing financial transactions, understanding customer needs, and providing excellent customer experience. You will be responsible for promoting banking solutions, completing business processes, and delivering quality customer experiences.

What You Will Do

Your day-to-day responsibilities will include processing financial transactions, understanding and determining customer needs, responding to and resolving customer concerns, and promoting banking solutions.

Why It Might Be a Fit

We are looking for an all-around champion who can understand customer needs, provide excellent customer experience, and exercise initiative and accuracy in handling several tasks and changing priorities.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented
• A dynamic communicator with established customer experience skills

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs