Customer Experience Associate

Role Overview

As a Customer Experience Associate, you will be the frontline of TD Bank, building deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions. You will understand customer needs and identify opportunities to promote products and services, while ensuring a positive customer experience.

What You Will Do

Your main responsibilities will include processing financial transactions accurately, understanding and determining customer needs to recommend solutions, responding and resolving customers’ concerns, achieving assigned goals and business objectives, and delivering quality customer experiences.

Why It Might Be a Fit

We are looking for an all-around champion who can exercise initiative, be accurate and detail-oriented, and connect with customers in a calm, courteous, and effective manner. If you are passionate about helping clients and building deep, lasting relationships, this role may be a good fit for you.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs