Sales Operations Supervisor

Role Overview

The Sales Operations Supervisor will ensure daily performance metrics are met or exceeded, coach and educate agents on performance improvement, and create an environment focusing on fun, enthusiasm, and accountability.

What You Will Do

The role involves ensuring all policies and procedures are adhered to, handling internal and client-led performance discussions, and performing other related duties as required.

Why It Might Be a Fit

The ideal candidate will have at least 6 months of previous sales experience, supervisory experience preferred, and be able to work under pressure, plan, meet deadlines, and be accountable for the performance of others.

Requirements

• at least 6 months previous sales experience
• at least 6 months supervisory experience preferred
• flexibility to work Thursday-Monday from 12:30PM to 9PM
• ability to work under pressure, plan, meet deadlines, and be accountable for the performance of others
• track record of sustained high-level success
• ability to achieve and maintain extreme calibration at all levels within a team
• solid organizational, administrative, leadership, and time management skills
• ability to demonstrate personal ownership of tasks and follow through to obtain desired results
• keen sense of attention to detail
• skilled in determining why and how tasks should be attempted and their effective completion
• proven experience in overcoming unexpected difficulties and using logical problem-solving skills
• excellent written and verbal communication skills consistent with North American business standards
• expert-level Excel skills
• availability to work various shifts influenced by current business needs
• ability to pass background check

Benefits

• comprehensive health benefits
• Employment Assistance Programs
• health and personal time off (HPT)
• leave programs
• 401(K) plans
• life insurance
• supplemental medical coverage
• critical care insurance
• pet insurance
• FSA plans
• retailer discounts