Lead Customer Experience Specialist

Role Overview

As a Lead Customer Experience Specialist, you will be part of creating and delivering amazing customer experiences while enjoying a unique company culture. You will support CX Specialists and customers as a subject matter expert, promoting company and contact center values, and demonstrating high levels of problem-solving, customer-first mentality, and teamwork.

What You Will Do

Your day-to-day responsibilities will include receiving and handling escalated customer concerns, using common call center technology, entering and retrieving data, working in a team, managing your own work, and providing an exceptional customer experience.

Why It Might Be a Fit

To be successful in this role, you will need to have high school diploma, 2 years of experience in a contact lead customer experience specialist, hospitality industry, or PR/Sales field, and knowledge of the automotive industry. You will need to have strong verbal and written communication skills, detailed listening skills, and conflict resolution skills.

Requirements

• High school diploma required
• 2 years of experience in a contact lead customer experience specialist, hospitality industry, or PR/Sales field
• Knowledge of the automotive industry a plus
• Experience in a luxury field (hospitality or brand product) a plus

Benefits

• Competitive salary with incentives
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)