RevOps Analyst

Maximize Revenue Growth Through Data Mastery and Systems Optimization as a Revenue Operations Analyst with CARA!

Do you have a passion for optimizing systems, using data to improve business performance, working collaboratively with cross-functional teams, and helping others succeed? CARA has an exciting opportunity for a Revenue Operations Analyst to join our team as we continue to innovate and execute CARA’s growth vision.

As our new Revenue Operations Analyst, you will administer our revenue tech stack across Salesforce, HubSpot, and integrated systems like Outreach.io, LinkedIn Sales Navigator, and ZoomInfo. Your goal is to ensure our data and processes are high-performing, accurate, and positioned to drive maximum revenue and growth.

Your Responsibilities:

Salesforce and HubSpot Administration

• Administer revenue tech stack through the day-to-day administration of Salesforce, HubSpot, and Certinia platforms.
• Support integration of Sales tools such as Outreach, ZoomInfo, and LinkedIn Sales Navigator.
• Salesforce administration included but not limited to managing user access, profiles, permissions, and ensuring data integrity.
• Execute system configurations to align with evolving business needs.
• Stay informed about platform updates and implement best practices.

Support Ticket Management / Help Desk

• Handle, troubleshoot, investigate, and resolve support tickets related to revenue tech stack (Salesforce, HubSpot, Outreach, ZoomInfo, LinkedIn Sales Navigator); provide timely and effective solutions.
• Escalate and collaborate with technical support team and vendors to resolve complex issues.
• Document and communicate solutions to end users.

Integration and Data Hygiene

• Ensure smooth integration between Salesforce and HubSpot, troubleshooting any issues that may arise.
• Implement and enforce data hygiene practices to maintain accurate and reliable information.
• Conduct regular audits to identify and rectify data discrepancies.

Lead Generation and Pipeline Metrics

• Collaborate with the  marketing and sales teams to design reports to align to key performance metrics.
• Track and report on lead generation and pipeline metrics, providing insights for continuous improvement.
• Analyze data to identify trends, opportunities, and areas for improvement.

Process Efficiencies

• Identify opportunities to streamline and optimize processes within Salesforce and HubSpot.
• Work closely with cross-functional teams to implement process improvements.
• Regularly evaluate and update documentation for standard operating procedures.

Revenue Operations Special Projects

• Undertake special projects related to revenue operations, collaborating with teams to ensure successful implementation.
• Proactively contribute ideas for system enhancements and process optimization.

Your Qualifications:

• 3-5 years work experience as a Salesforce Administrator; Salesforce certification preferred.
• Experience working with marketing technology such as HubSpot (highly preferred, certification preferred), Pardot, or similar.
• 5+ years’ experience of professional work including in-depth understanding and experience with revenue tech stack space and best practices.
• Experience implementing system changes in HubSpot and Salesforce CRM.
• Experience with Excel to import/export data.
• Exceptional analytical, critical thinking, and problem solving skills.
• Expertise in clearly conveying and translating technical information to diverse audiences.
• Ability to manage individual tasks and prioritize effectively.
• Solid self-organization and time management skills.
• Meticulous with a commitment to data integrity.
• Drives focus on simplifying complex solutions and processes.
• Enjoys working and collaborating with team members; exceptional people skills.
• Continuous learner; seeks to stay up to date on technology/new releases.
• Passion for helping others succeed.

Required:

• Experience with Salesforce required.
• Experience with HubSpot preferred.
• Legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Location: Hybrid, we seek candidates who are located in Illinois or the surrounding states and can come onsite for required meetings (4x/yr) and essential in-person connections.

Join Our Journey!

If you are an initiative-taking, adaptable, and purposeful professional with a passion for making a difference, we want to hear from you! The Revenue Operations Analyst role at CARA offers an exciting opportunity to contribute to our success and grow both personally and professionally. Embrace the chance to have influence and drive innovation with us.

Who is CARA?

CARA is a professional services consulting firm that specializes in assisting Fortune 500 companies worldwide. Our unwavering dedication to the success of our clients sets us apart and makes us truly exceptional. We take the time to deeply understand our clients’ most pressing challenges and provide them with top-notch custom learning, organizational change management, and communications solutions.

Since 2002, our primary focus has been on building a network of outstanding talent capable of meeting the diverse and complex needs of our clients. Our team of consultants possesses expertise in designing and developing learning solutions, executing strategic and tactical organizational change management, and crafting effective communication solutions.

CARA fosters a collaborative and supportive environment that empowers our employees to thrive both personally and professionally.

What we offer:

• Make an Impact: Directly impact all functions of the business with the optimization of tech stack and processes.
• Empowered Growth: Acknowledgement for your expertise and contributions to the organization.
• Collaborative Spirit: Fuel your success alongside a friendly, collaborative team – camaraderie is our secret sauce.
• Work-life Harmony: Embrace remote first freedom with four (4) annual team gatherings and onsite as needed for essential collaborations.
• Meaningful Impact: Get involved in charitable initiatives and make a positive difference in the community.
• Benefits:
• PTO and paid holidays
• Comprehensive benefits package (health, dental, vision).
• Life insurance, voluntary options.
• Performance-based bonuses.
• 401K plan.
• Employee Assistance Program for well-being support.
• Remote work allowance for connectivity set up.

At CARA, we take pride in fostering an inclusive and diverse work environment. As an equal-opportunity employer, we believe in celebrating the unique contributions of every individual and ensuring that all employees feel valued and respected. In line with the Gaelic meaning of our name, ‘Friend,’ we treat each other with camaraderie and mutual respect, creating a positive and welcoming atmosphere for everyone on our team.

For more information on CARA’s culture, watch this video https://www.youtube.com/watch?v=Hn3MB3bKIS8

To learn more about CARA’s values and dedication to our Community, check out our Commitment Page: https://www.thecaragroup.com/our-commitment/

Tagged as: Business Operations, HubSpot, Revenue Operations, RevOps, Salesforce