Sales Operations Manager, Marketplace

Role Overview

Marketplace is one of the fastest-growing parts of the Collectors ecosystem. We’re looking for a Sales Operations Manager to build the systems, insights, and operating processes that help our Marketplace commercial team scale. This is a build role. You’ll own the infrastructure and data behind how we manage accounts, track performance, monitor overall business health, and generate market intelligence.

What You Will Do

Build and maintain dashboards and reporting that give the team visibility into pipeline, account performance, key business trends, and growth opportunities. Establish consistent processes for forecasting, pipeline management, performance measurement, and business health reporting. Support the implementation and ongoing administration of our CRM, including reporting, workflow design, data structure, and adoption across the team. Improve and help scale the operational workflows supporting seller and partner onboarding.

Why It Might Be a Fit

You have 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role supporting a sales, business development, or account management organization. You are comfortable operating in an ambiguous, fast-moving, zero-to-one environment and building processes where little infrastructure exists today. The salary range for this position is $125,000-$169,000, and full-time employees are eligible for Medical, Dental, and Vision insurance, a 401k matching plan, flexible time-off, and other benefits.

Requirements

• 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role supporting a sales, business development, or account management organization
• Strong analytical skills and advanced proficiency in Google Sheets and/or Excel
• Demonstrated experience building sales reporting, dashboards, and performance measurement frameworks (hands-on experience with a professional CRM system preferred)
• Strong communication and stakeholder-management skills, with the ability to partner effectively across Account Management, Finance, Product, Analytics, and leadership
• Comfortable operating in an ambiguous, fast-moving, zero-to-one environment and building processes where little infrastructure exists today
• Familiarity with cohort analysis, LTV, CAC, retention, and other marketplace or customer-growth metrics

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Tagged as: Data Analysis, Excel, Forecasting, Pipeline Management