Customer Experience Lead (Seasonal)

Role Overview

The Customer Experience Lead serves as a key driver within the retail store to provide exceptional customer service, support supply generation, sales, and client services. As a Customer Experience Lead, you are goal-oriented, customer-obsessed, and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion.

What You Will Do

Educate customers on The RealReal’s mission of sustainable fashion and business structure, drive sales through customer engagement, and provide a high level of service while navigating multiple customer journeys simultaneously.

Why It Might Be a Fit

You will build brand loyalty by delivering a best-in-class customer experience, outreach daily to existing customers to drive traffic to the retail store, and support consignor relations issues.

Requirements

• 2+ years retail experience in a customer or business-facing position
• Ability to work flexible hours to meet the needs of the business
• Dedication to delivering an elevated experience to both customers and employees
• Ability to problem solve in order to meet the needs of customers
• A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
• Receptiveness to feedback to improve performance
• Comfortability with ambiguity and finding creative solutions
• Strong organizational and time management skills
• Ability to excel in a dynamic, fast-paced environment

Benefits

• Bonus program
• Incentive pay
• Benefits
• Perks