Customer Experience Coordinator

Role Overview

Promotes an excellent customer experience, oversees a team of Associates, and maintains a clean and organized store. Role models outstanding customer service and creates a positive internal and external customer experience.

What You Will Do

Assigns registers, supports and responds to POS coverage needs, addresses customer concerns, and ensures a positive customer experience. Trains and coaches Associates on personalizing the customer experience and promoting loyalty programs.

Why It Might Be a Fit

Requires strong communication and organizational skills, attention to detail, and the ability to respond to changes in direction or unexpected situations. Must be a team player and able to train others.

Requirements

• 1 year retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance