Customer Experience Coordinator

Role Overview

The Customer Experience Coordinator is responsible for promoting an excellent customer experience, overseeing a team of Associates, and maintaining a clean and organized store. They will engage and interact with all customers, train and coach Associates, and address customer concerns and issues promptly.

What You Will Do

The role involves creating a positive internal and external customer experience, promoting a culture of honesty and integrity, and ensuring adherence to all labor laws, policies, and procedures. The Coordinator will also promote credit and loyalty programs, support and participate in store shrink reduction goals and programs, and promote safety awareness.

Why It Might Be a Fit

To be successful in this role, you will need to be a team player, working effectively with peers and supervisors, and able to respond appropriately to changes in direction or unexpected situations. You will also need to have strong communication and organizational skills with attention to detail, and be able to train others.

Requirements

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses