Role Overview
The Customer Experience Coordinator will coordinate the full End to End process for customers, from quotes to billing, and work collaboratively with multiple departments to unify company goals.
What You Will Do
Provide individual support to customers, create and support customer information in CargoWise, communicate with sales and other teams, and identify improvement opportunities.
Why It Might Be a Fit
The ideal candidate will have excellent customer focus skills, be able to multitask priorities, and have experience in shipping ERP (CargoWise is advantageous).
Requirements
- Diploma in Business Customs or equivalent
- Experience in shipping ERP required (CargoWise is advantageous)
- Minimum of 2 years’ experience within similar role in shipping
- Maintain customer relationships and customer services qualities
Benefits
- Competitive benefits package (salary plus bonus)
- Opportunity for development and internal mobility
- Wonderful Giving – allowing you to donate company money to a cause of your choice
- Project Wonderful – Staff spend a day in the community helping with various projects
- Company focused on wellness and health
To apply for this job please visit jobs.smartrecruiters.com.
Follow us on social media