We’re building the infrastructure for retail investing in the Middle East and need a Head of Customer Experience to own the transformation of our support function into a strategic capability.
Requirements
- Define the operating model of the CX function
- Design the AI and tooling stack
- Own the CX knowledge base
- Analyse contact driver trends and translate findings into recommendations
- Synthesise support data and frontline observations into exec-ready insights
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth
To apply for this job please visit jobs.ashbyhq.com.
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