Customer Success Manager, Reuters Imagen

Role Overview

As a Customer Success Manager at Reuters Imagen, you’ll own a portfolio of accounts and be the first point of contact for clients. You’ll work as part of a cross-functional account team, focusing on adoption, utilization, and ongoing success of every client.

What You Will Do

Your key responsibilities will include serving as the named owner and primary point of contact for assigned accounts, building relationships with customer champions, leading account cadence, and owning platform adoption and utilization.

Why It Might Be a Fit

To be successful in this role, you’ll need to have 3-5 years of experience in Customer Success, strong project management skills, and technical aptitude to understand system configuration and troubleshooting.

Requirements

• 3 to 5 years of experience in Customer Success, Account Management, or client-facing delivery in B2B SaaS or technology
• Strong project management skills: stakeholders, tasks, dependencies, governance, risk, and communications across concurrent deliveries
• Technical aptitude to understand system configuration, API integrations, and cloud infrastructure concepts, and to troubleshoot basic issues independently
• Proficiency with Salesforce, Azure DevOps or Jira, and Monday.com
• Comfortable working independently in a remote, cross-timezone environment
• Fluent professional English, written and verbal
• Proven use of AI tools such as ChatGPT, Claude, or Copilot for research, communications, and workflow efficiency

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing

Tagged as: Project Management, Salesforce