Senior Manager, Partner Strategy & Ops, Partnerships & Alliances

Role Overview

The Senior Manager, Partner Strategy & Ops, Partnerships & Alliances is a strategic operator who expands the leadership and execution capacity of the Partnerships & Alliances team. This role serves as a deputy for the Partner Program, PMO Launch and IPD, providing leadership continuity, independently leading partner-facing initiatives, and reducing key-person dependency across critical priorities.

What You Will Do

The role leads complex initiatives, some of which will be partner facing, from concept through launch, coordinating across Sales, Product, Technology, Finance, Legal, Marketing, Data, and Operations. It also builds scalable mechanisms, systems, reporting, and automation that improve partner experience, increase productivity, and enable the team to respond effectively as business priorities evolve.

Why It Might Be a Fit

This role requires a strong understanding of partner, alliance, channel, or ecosystem programs and the end-to-end partner lifecycle. The individual must be able to turn strategy into execution by building the operating models, governance, roadmaps, processes, and accountability required to deliver measurable outcomes across the partner lifecycle.

Requirements

• 7+ years of experience in partner operations, partner programs, business operations, strategic program leadership, solution design, business analysis, process improvement, or technology-enabled transformation
• Demonstrated ability to act as a trusted deputy or senior operator, providing leadership continuity and independently driving high-priority work
• Experience leading complex, cross-functional initiatives from concept and business case through implementation, launch, adoption, and continuous improvement
• Strong understanding of partner, alliance, channel, or ecosystem programs and the end-to-end partner lifecycle
• Experience designing operating models, governance, roadmaps, processes, decision frameworks, and accountability mechanisms
• Strong analytical capabilities, including experience with dashboards, scorecards, forecasting, performance reporting, KPI design, and executive insights
• Ability to turn incomplete or ambiguous inputs into clear recommendations, structured plans, and measurable outcomes
• Experience gathering and refining business requirements and translating operational needs into scalable processes, workflows, data products, and technology solutions
• Demonstrated ability to influence and coordinate across Partnerships & Alliances, Sales, Product, Technology, Finance, Legal, Marketing, Data, and Operations
• Experience developing executive-level presentations, business updates, decision materials, operational reporting, and stakeholder communications
• Strong organizational and portfolio-management skills, with the ability to manage competing priorities, dependencies, and deadlines in a fast-changing environment
• Experience with CRM, PRM, partner portals, workflow automation, reporting, analytics, integrations, and digital partner experiences
• Working knowledge of Salesforce, Experience Cloud, Partner Cloud or other PRM platforms, reporting tools, automation technologies, and partner-facing systems
• Excellent communication, relationship management, and stakeholder engagement skills, with the confidence to influence outcomes across business and technical audiences

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Paid holidays (including two company mental health days off)
• Parental leave
• Sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Tuition Reimbursement
• Access to Employee Stock Purchase Plan