Sales Support Associate – Customer Experience

The Sales Support Associate – Customer Experience will serve as a primary point of contact for customer inquiries related to billing, contracts, and account support. The role will work across internal teams to drive timely resolution of issues, maintain strong customer relationships, and contribute to continuous improvement efforts that enhance both customer experience and operational performance.

Requirements

• Serve as a primary point of contact for customer inquiries related to billing, contracts, and account support
• Manage and resolve customer cases within internal systems, ensuring timely and accurate outcomes in alignment with service expectations
• Coordinate with cross-functional teams including Sales, Billing, Finance, and Operations to resolve customer issues efficiently
• Communicate clearly and consistently with customers and internal stakeholders, providing updates and ensuring follow-through
• Monitor and prioritize incoming requests within a queue-based environment to meet established response and resolution timelines
• Identify trends in customer inquiries, system issues, and workflow challenges; escalate findings and recommend improvements
• Support credit processing, account adjustments, and customer offboarding activities as needed
• Contribute to the development and documentation of best practices that improve service quality and operational efficiency
• Participate in process improvement initiatives, including system enhancements and workflow optimization
• Apply company standards and industry best practices in all customer interactions
• Other duties and projects as assigned