After-sales Operations Program Manager

Role Overview

We are looking for a After Sales Operations Program Manager to support the Returns & Refunds Strategy for our US e-commerce platform. In this role, you’ll work across business operations, customer experience, policy, and product teams to improve the returns and refunds experience for both customers and sellers.

What You Will Do

Support the development and optimization of return infrastructure, own returns and refunds program solutions, define business requirements, measure program performance, track key metrics, and coordinate cross-functional projects.

Why It Might Be a Fit

This role is great for someone who enjoys solving complex operational problems, using data to identify opportunities, and working cross-functionally to improve processes.

Requirements

• BA/BS degree
• 3 years+ of experience in e-commerce operations, after-sales operations, returns & refunds management, customer experience, or related operational strategy roles
• Strong understanding of e-commerce after-sales ecosystems
• Demonstrated ability to independently identify operational problems, structure ambiguous problem spaces, and drive scalable solutions
• Strong analytical skills, including comfort interpreting quantitative outputs and structuring complex business rules into clear, testable logic
• Experience working cross-functionally with Product, Engineering, Customer Service, or Risk teams