Role Overview
Develop and drive after-sales service strategies to address customer needs and business priorities. Identify customer journey gaps and design service policies, processes, and solutions to improve customer experience and operational efficiency.
What You Will Do
Translate service strategies into actionable product requirements and features, and drive delivery in partnership with engineering, design, and operations teams.
Why It Might Be a Fit
Strong analytical skills, logical reasoning, and structured problem-solving skills are required to turn complex business challenges into clear strategies and practical solutions.
Requirements
- Bachelor’s degree
- 3+ years of relevant experience in product management, service strategy, customer experience, service operations, or a related field
- Strong analytical skills
- Strong logical reasoning and structured problem-solving skills
- Strong cross-functional collaboration and stakeholder management skills
- Ability to thrive in a fast-paced and ambiguous environment
- Fluency in Mandarin and English
To apply for this job please visit lifeattiktok.com.
Follow us on social media