Team Lead – Search Model Data Operations – Jakarta

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. As a Team Lead, you will lead, manage, recruit & develop the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work.

Requirements

• Lead, manage, recruit & develop the local search operation team
• Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs
• Lead the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives
• Cooperate with cross-functional teams such as product, research & development teams to optimize search strategies and improve users’ search experience